Your decision
Record whether the proposed repair is approved or declined.
04 / APPROVE
Your device.
Your decision.
Agree the repair scope before work begins. Further faults or changes need a separate conversation.
THE OUTCOME
Your fault. Clearly understood.
The approved work and any limitations are understood.
APPROVE
04 / 08Approve
REPAIR CARE
One connected repair journey
WHAT YOU GET
Repair details. Kept together.
Review the findings, decisions and records relevant to this stage of your repair.
Approved work
Keep the agreed repair and estimate together.
Limitations
Note exclusions and uncertainties before work begins.
HOW WE WORK
A clear process. Shared decisions.
STEP 01
Review the estimate
Confirm the proposed work and charges are understood.
STEP 02
Give approval
Approve the agreed repair before work begins.
STEP 03
Agree changes separately
Discuss new findings or costs before expanding the work.
GOOD QUESTIONS
Before we begin.
Is every fault repairable?
No. Condition, parts availability and the assessed fault affect feasibility. Discuss alternatives before approving costly work.
Are prices and timing fixed?
No. Confirm charges, availability and expected timing for the model and agreed scope after assessment.
Your repair. A clear next step.
Share the model, symptoms and service history. Review the assessment and estimate before approving work.