From fault to finish.
One clear journey.
Describe the problem, arrange assessment, review the estimate and approve the work. Testing and handover complete the repair conversation.
Every step has a purpose.
01 Describe
Share the model, symptoms, fault history and location. Avoid repeated use if there is leakage, overheating or exposed wiring.
02 Assess
Inspect the relevant power, mechanical, display, cooling or connection paths. A symptom alone is not a final diagnosis.
03 Estimate
Confirm inspection charges, labour, parts, exclusions and expected timing.
04 Approve
Give permission for the agreed scope. Additional faults or parts should be discussed before extending the work.
05 Repair
The agreed repair or service is completed using compatible parts where needed.
06 Test
Review the affected functions, such as charging, recording, cooling, drainage or display output.
07 Handover
Confirm accessories, completed work, limitations and any applicable repair terms.
08 Aftercare
Keep the service record and report recurring symptoms with the original reference.
Something not working? Let’s take a look.
Tell us the model, symptoms and location. Confirm the assessment and estimate before approving repairs.