Care for your device.
Respect for your data.
Before repair, discuss data access, backup, safe handling and the checks the device needs. Access should be limited to what is necessary for the agreed assessment.
Protect what matters.
Back up accessible files
Save important photos and documents before handing over a device that still works. Data recovery is a separate assessment, not a guaranteed outcome.
Limit account access
Do not send passwords, payment details or one-time codes in an enquiry. Discuss a temporary test account or supervised access where appropriate.
Remove personal accessories
Remove SIM and memory cards if they are not needed for diagnosis. Record any accessories handed over.
Recognise unsafe symptoms
Stop using items with smoke, burning smells, battery swelling, exposed wiring or water near electrical connections. Do not open the casing yourself.
Something not working? Let’s take a look.
Tell us the model, symptoms and location. Confirm the assessment and estimate before approving repairs.